FAQs

You have two options at checkout, you can select Royal Mail track and trace or DPD. DPD is a next day delivery service. Royal Mail track and trace is 2-3 days. Costs are displayed at checkout.

We can dispatch worldwide to any country. Please note different delivery charges may apply. For costs specific to your country, please contact us with your details and we will give you an accurate cost.

Upon dispatch, if you select DPD you will be sent an e-mail with your unique DPD tracking number. Using the following link you can follow your delivery progress: http://www.dpd.co.uk
For Royal Mail track and trace, you will also be sent tracking details.

Any standard import duties you already pay on goods arriving from outside your country will still apply to Heriot Watt clothing purchased from this website.

Where possible, we try to deliver in one go. However if there is a stock shortage on a particular item, we will send out multiple shipments. You will not be charged for any additional shipping costs.

We promise to refund, or exchange any items that are faulty within 30 days from date of delivery. The faulty item will be inspected before refund/exchange to ensure it has been treated in accordance with the care instructions outlined on the item. A refund will not be issued if the item has been misused in anyway and this has caused the fault. For further information, please refer to our Terms and Conditions.

Please include a copy of your packing slip in your package detailing which items are to be returned for a refund/exchange.

Please return your items to

Heriot Watt Returns Department
4 Whitehall Cross
Leeds
LS12 5XE

Please note it is your responsibility to return any items to us. We recommend using a recorded service or acquiring a proof of posting certificate. It can take up to 14 working days to process your return from the time it is received at the returns department.

If you are returning items for a refund because they are faulty we will refund you the price you paid for the item (including delivery charges) and any reasonable costs incurred by you in returning the item to us.

You can cancel this contract up to 14 days following the day on which we deliver your order to you.

For more information please see our Terms and Conditions or Cancellation Instructions Form. Please note this right of cancellation does not apply to any goods that you have ordered which have either been made to your specification or personalised (e.g. with your name or team number) or which are sealed and are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

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Please click on the link to see our terms and conditions.

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